Integration · Developer tools

Connect Claude & ChatGPT to Jira Service Management alerts

Ask your AI which alerts are open, what happened on an alert, or to acknowledge and add a note in Jira Service Management. It can search and read alerts with their logs, notes and attachments, create alerts, and acknowledge, assign, snooze, escalate, tag and close them. It can also add responders, change priority and run custom alert actions.

Connect Jira Service Management Alert free

Free plan, no credit card. Takes about a minute.

Try asking

“Which P1 and P2 alerts are open right now?”
The AI searches alerts with a query on status and priority and lists them with their responders and tags.
“What has happened on alert 7c1e so far?”
It reads the alert's activity log and notes: who acknowledged, changed or escalated it and when.
“Acknowledge the database alert and note that I am looking at it.”
It acknowledges the alert, which stops further escalation notifications, and adds your note.

What your AI can do

Find and read alerts

Search alerts with Jira Service Management alert search syntax, look one up by ID or alias, and read its log, notes and attachments.

Respond to alerts

Acknowledge, unacknowledge, assign, snooze, escalate and close alerts, add responders and run custom alert actions.

Create and annotate

Create alerts, add and edit notes, add tags, and change an alert's message, description or priority.

“Create a P2 alert: payment webhook failures, for the payments team.”
It creates the alert with message, priority and responders. The responders may be notified.
“Snooze the disk space alert until 08:00 tomorrow.”
It snoozes the alert until that time.
“Close alert 7c1e, the fix is deployed.”
It closes the alert and can add a note first. Changes are processed asynchronously, so it can check the request status after.

22 tools for Jira Service Management Alert

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

acknowledge_alertChanges dataAcknowledge an alert by `alert_id`, which stops further escalation notifications.
add_alert_noteChanges dataAdd a `note` to an alert by `alert_id`.
add_alert_responderChanges dataAdd a responder to an alert by `alert_id`: pass the responder's `id` and `type` (such as user, team or escalation). The responder is notified.
add_alert_tagsChanges dataAdd `tags` to an alert by `alert_id`.
assign_alertChanges dataAssign an alert by `alert_id` to a user by their Atlassian `account_id`.
close_alertVisible to othersClose an alert by `alert_id`.
create_alertChanges dataCreate an alert. `message` is required; optionally pass `description`, `priority` (P1-P5), `responders`, `tags`, `alias`, `entity`, `source`, `note` and extra properties. Responders may be notified.
escalate_alertChanges dataEscalate an alert by `alert_id` to the escalation `escalation_id`. The escalation's responders are notified.
get_alertGet one alert by `alert_id`, with its status, priority, responders, tags and details.
get_alert_by_aliasLook up an alert by its `alias` (the deduplication key set when it was created).
get_request_statusCheck the status of an alert request by `request_id`. Alert changes are processed asynchronously, and this confirms whether one succeeded.
list_alert_attachmentsList the attachments on an alert by `alert_id`.
list_alert_logsList the activity log of an alert by `alert_id` (who acknowledged, closed or changed it and when).
list_alert_notesList the notes on an alert by `alert_id`.
run_alert_actionChanges dataRun a custom action (`action_name`) defined on an alert by `alert_id`.
search_alertsSearch alerts with a `query` (Jira Service Management alert search syntax, e.g. status: open), sorted and paginated with `sort`, `order`, `limit` and `offset`.
snooze_alertChanges dataSnooze an alert by `alert_id` until `end_time` (ISO 8601 date-time).
unacknowledge_alertChanges dataRemove the acknowledgement from an alert by `alert_id`.
update_alert_descriptionVisible to othersChange an alert's `description` by `alert_id`.
update_alert_messageDeletesChange an alert's main `message` (its title) by `alert_id`.
update_alert_noteChanges dataEdit a note's text (`note`) by `alert_id` and `message_id`.
update_alert_priorityVisible to othersChange an alert's `priority` (P1-P5) by `alert_id`.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Jira Service Management Alert from the app list.
2
Paste your key
Enter three fields: your Atlassian account email, an API token and your site's cloud ID. Sign in at id.atlassian.com, open Security → API tokens and click Create API token. Read your cloud ID at https://<your-site>.atlassian.net/_edge/tenant_info.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Jira Service Management?

The AI can search and read alerts, look one up by alias, and read an alert's logs, notes and attachments. It can create alerts, acknowledge, unacknowledge, assign, snooze, escalate and close them, add responders, tags and notes, edit notes, change an alert's message, description or priority, and run custom alert actions.

Does the AI see my Jira Service Management credentials?

No. Your Jira Service Management API token is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Creating or escalating an alert and adding responders can notify people, and closing an alert or changing its message affects your on-call team, so these can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Atlassian account.

Where do I find my cloud ID?

Open https://<your-site>.atlassian.net/_edge/tenant_info in your browser, with your own site name, and copy the cloud ID shown there. PipMCP uses it together with your Atlassian email and API token to reach your site's alerts.