Integration · Scheduling

Connect Claude & ChatGPT to Understory

Ask your AI how many seats are left on Saturday's tour, who booked an event, or what a gift card is worth. It reads your experiences, events, bookings, orders, gift cards and locations in Understory, finds open availability and can extend a gift card's expiry date.

Connect Understory free

Free plan, no credit card. Takes about a minute.

Try asking

“How many seats are left on Saturday's kayak tour?”
The AI finds the event and reads how many seats are left.
“Who is booked on the 14:00 event today?”
It lists the bookings for that event with customers and tickets.
“Find open times for the sauna experience next week.”
It searches availability for the experience between the dates you give and lists the open times.

What your AI can do

Experiences and events

List experiences, events, locations and ticket variants, see seats left on each event and search open availability.

Bookings and orders

Read bookings with their tickets and guest answers, and orders with line items, transactions and refunds.

Gift cards and consents

Look up gift cards with balance and expiry, extend an expiry date and list marketing consents.

“What did order 10432 contain, and was anything refunded?”
It reads the order's line items, payment transactions and refunds.
“Extend this gift card until the end of the year.”
It reads the gift card's balance and expiry date and sets the new expiry, with a reason if you give one.
“Which ticket types do we sell for the city walk?”
It lists the experience's ticket variants with their prices.

23 tools for Understory

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

extend_gift_card_expiryChanges dataExtend a gift card's expiry date. Requires `gift_card_id` and the new `expires_at`; optional `reason`.
get_bookingGet one booking by `booking_id`, with customer, event and items.
get_current_accountGet details about the connected Understory account (who am I). Use to confirm which company you are working in.
get_eventGet one event by `event_id`, including time, capacity and status.
get_event_availabilityGet how many seats are left on one event by `event_id`.
get_experienceGet one experience by `experience_id`.
get_gift_cardGet one gift card by `gift_card_id`, with balance and expiry date.
get_orderGet one order by `order_id`, with totals and status.
list_booking_answersList the answers a guest gave to booking questions by `booking_id`.
list_booking_ticketsList the tickets of a booking by `booking_id`.
list_bookingsList bookings, filtered by `event_id`, `status` or a `from`/`to` date range, with sorting and paging.
list_event_availabilityList seat availability for the events of an experience by `experience_id`, optionally within a `from`/`to` range.
list_eventsList events (scheduled occurrences of experiences), optionally filtered by `experience_id` and a `from`/`to` date range.
list_experiencesList your experiences (the activities or tours you sell), with paging.
list_gift_cardsList gift cards, optionally filtered by `status`, with paging.
list_locationsList your locations (meeting points and venues).
list_marketing_consentsList customers' marketing consents (newsletter sign-ups), with paging.
list_order_line_itemsList the line items of an order by `order_id`.
list_order_refundsList the refunds made on an order by `order_id`.
list_order_transactionsList the payment transactions of an order by `order_id`.
list_ordersList orders, optionally within a `from`/`to` date range, with sorting and paging.
list_ticket_variantsList the ticket variants (ticket types and prices) of an experience by `experience_id`.
search_availabilityChanges dataFind open availability for an experience by `experience_id` between `from` and `to` (local date-times), optionally filtered by events, locations or durations. Read-only.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Understory from the app list.
2
Paste your key
Paste the Client ID and Secret key of your own Understory integration. In Understory Backoffice, click your profile (lower left) > Company settings > Integrations, then Create your own integration and Create new key. Tick the Read and Write permissions you want the AI to use, and copy the secret, because it is shown only once. PipMCP uses them to get access tokens, so there is no separate sign-in.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Understory?

The AI can read experiences, events, seat availability, bookings with tickets and guest answers, orders with line items, transactions and refunds, gift cards, locations, ticket variants and marketing consents. The only change it can make is extending a gift card's expiry date.

Does the AI see my Understory credentials?

No. Your Understory credentials are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can keep everything read-only. Extending a gift card's expiry can require your approval before it runs. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

Understory connects with OAuth, and OAuth connections need the PipMCP Pro plan or above. PipMCP also has a free plan with no credit card, but it does not include this connection. Paid plans bill per completed task. You also need your own Understory account.

Can the AI create or cancel bookings?

No. The tools cover reading your experiences, events, bookings, orders and gift cards, plus extending a gift card's expiry date. Bookings and cancellations still happen in Understory.