Integration · Marketing

Connect Claude & ChatGPT to Instabot

Ask your AI how visitors answered your website bot this month, which live chats are waiting, or to send a chat transcript to a colleague. It can search chats and read bot replies, list your bots, templates and agents, assign live chats to agents or groups, set agent availability and email reports and transcripts.

Connect Instabot free

Free plan, no credit card. Takes about a minute.

Try asking

“How did visitors answer the pricing bot's questions last month?”
The AI finds the bot and reads a summary of how visitors answered each question in that date range.
“How many live chats are not started or live right now?”
It counts live chats by status, such as NotStarted, Live and Closed, with your filters.
“Show me the chat with the visitor who asked about invoices today.”
It searches today's chats for the text and reads the chat with the visitor's answers, messages and goals.

What your AI can do

Chats and live chat

Search chats, read a chat with its messages and goals, count live chats by status and assign chats to agents or groups.

Bots and replies

List your bots and bot templates, read a bot's questions and settings, and see individual visitor replies or a summary.

Agents and reports

Check and set agent availability, read admins, and email engagement reports, chat reports and transcripts.

“Assign that chat to Maria.”
It finds Maria's admin ID and assigns the live chat to her.
“Which agents are available for live chat?”
It lists your live-chat agents and whether each one is available.
“Email the transcript of that chat to [email protected].”
It sends the chat transcript by email to the address you give. This is a real email.

18 tools for Instabot

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

assign_chat_to_agentDeletesAssign a live chat by chat_id to an agent (assignee_id); assigner_id is the admin doing the assigning.
assign_chat_to_groupDeletesAssign a live chat by chat_id to an agent group (admin_group_id); assigner_id is the admin doing the assigning.
count_live_chats_by_statusChanges dataCount live chats by status (NotStarted, Live, MarkedForClosing, Closed, Resolved), with the same optional filters as search_chats such as bots and date range.
email_bot_engagement_reportChanges dataGenerate an engagement report for a bot by bot_id and email it to the given recipients in the chosen report_format. Sends a real email.
email_chat_transcriptVisible to othersEmail the transcript of a chat by chat_id to the given recipients. Sends a real email.
email_chats_reportChanges dataGenerate a report of chats matching filters such as bots, date range and statuses, and email it to the given recipients in the chosen report_format. Sends a real email.
get_adminGet one admin or agent by admin_id, including name, email and permissions.
get_agent_availabilityGet one agent's live-chat availability by admin_id.
get_bot_reply_summaryGet a summary of how visitors answered a bot's questions, by bot_id with an optional start_date and end_date.
get_chatGet one chat by chat_id with the visitor's answers, the messages exchanged and the goals completed.
get_conversationGet one conversation (bot flow) by message_id, including its questions and settings.
list_agent_availabilityList live-chat agents and whether they are available, optionally filtered by statuses.
list_bot_repliesList individual visitor replies to a bot, by bot_id; filter by date range, node_types or search_string, with limit and offset.
list_bot_templatesList the bot templates available for building new conversations.
list_conversationsList your Instabot conversations (the bot flows), optionally by type: Web, Mobile, Facebook, SMS or API. Use to find a bot's ID.
list_message_templatesList saved message templates (canned replies), filtered by name, text, type, is_active or related_bot_ids, with limit and offset.
search_chatsChanges dataSearch chats (visitor sessions with your bots) by bots, date range, statuses (NoReply, Engaged, Completed, LiveChatResponse), live_chat_statuses, platforms or search_string.
set_agent_availabilityMoves moneySet an agent's live-chat availability by admin_id to Active or Inactive.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Instabot from the app list.
2
Paste your key
Paste your Instabot API key and Master API key. In the Instabot portal open your application settings and copy both keys. Instabot needs both with every request.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Instabot?

It can list your bots, bot templates and message templates, read a bot's questions, search and read chats, list visitor replies and reply summaries, count live chats by status and read admins and agent availability. It can assign live chats to an agent or group, set an agent's availability and email reports and chat transcripts.

Does the AI see my Instabot credentials?

No. Your API key and Master API key are encrypted at rest and never shown to the AI. After you save them, they are not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start with lookups only. Assigning chats, changing an agent's availability and emailing reports or transcripts affect your team and send real emails, so those tools can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT, open Settings › Apps & Connectors › Advanced, turn on Developer mode and add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Instabot account.

Why does Instabot need two keys?

Instabot sends both an API key and a Master API key with every request to its server API. You find both in your application settings in the Instabot portal and paste them into PipMCP once.