Integration · Marketing

Connect Claude & ChatGPT to Birdeye

Ask your AI for this week's low-star reviews, what your average rating is, or to reply to a review in Birdeye. It can list, tag and reply to reviews, answer public questions, create and update contacts, check customers in for a review request, and read surveys, listings and locations. You stay on top of your reputation from one chat.

Connect Birdeye free

Free plan, no credit card. Takes about a minute.

Try asking

“Show this week's 1 and 2 star reviews.”
The AI lists reviews for the business filtered by rating and date, with source and text.
“Reply to that review, thank her and apologize for the wait.”
It posts your reply on the review. A public reply shows on the review site, or it can send a private one.
“What is our average rating and how are reviews spread across stars?”
It reads the review summary and the number of reviews at each star rating.

What your AI can do

Reviews and replies

List and filter reviews, reply publicly or privately, tag reviews, and read summaries and star counts.

Contacts and review requests

Create, update and look up contacts, see their activity, check customers in and get review request links.

Surveys, questions and locations

Read surveys and responses, answer public questions, and look up listings and child locations.

“Which customer questions have we not answered?”
It lists the public questions for the business that have no answer yet.
“Check in Maria Jensen, [email protected], after today's visit.”
It adds her as a customer, which sends her a review request by email or SMS.
“Tag all 1-star reviews from May with follow-up.”
It adds the tag to every review that matches the rating and date filters.

22 tools for Birdeye

These tools are switched on when you connect. You can switch any of them off, or require your approval before it runs.

answer_questionChanges dataPost an `answer` to public question `question_id` for business `business_id`. The answer is visible publicly.
check_in_customerChanges dataCheck in a customer at business `bid` with name, email and/or phone. Adds the customer and triggers a review request to them by email or SMS.
delete_contactDeletesPermanently delete a contact by `id` from business `business_id`. This cannot be undone.
get_businessGet one Birdeye business (location) by `company_id` (the business ID), with its name, address and profile details.
get_contactChanges dataGet one contact for a business by `business_id` plus the contact `id`, `email` or `phone`.
get_contact_activityGet the activity history for a contact by `customer_id` and `business_id`, optionally for a date range.
get_listingGet the business listing details (name, address, hours, categories) for business `business_number`.
get_review_counts_by_ratingChanges dataGet how many reviews a business has at each star rating, by `business_id`, optionally for a date range or review source.
get_review_request_linkChanges dataGet a review request link for customer `customer_id` at business `business_id`, which you can share with them yourself.
get_review_summaryGet a review summary for a business by `business_id`: review count and average rating.
get_surveyGet one survey by `survey_id` and `business_id`, with its questions.
list_child_locationsList the child locations under a parent (enterprise) business, by parent business ID `pid`.
list_contactsChanges dataList contacts (customers) for a business by `business_id`, paged with `page`, `size` and `sortby`, optionally within a date range.
list_questions_and_answersChanges dataList the public questions and answers (Q&A) for a business by `business_id`.
list_review_tagsList the review tags defined for a business by `business_id`.
list_reviewsChanges dataList reviews for a business by `business_id`, paged with `sindex` (start index) and `count`. Filter by `ratings`, `sources`, `statuses`, `from_date`/`to_date` or `search_str`.
list_survey_responsesChanges dataList the responses to a survey by `survey_id` for business `business_number`, optionally within a date range.
list_surveysList the surveys for a business by `business_id`, optionally filtered by `search_str`.
list_unanswered_questionsChanges dataList the public questions for a business by `business_id` that have no answer yet.
reply_to_reviewChanges dataPost a reply (`response`) to a review by `review_id` for business `business_number`. A public reply is shown on the review site; set `is_private_response` for a private reply.
save_contactChanges dataCreate or update a contact for `business_id` with name, email, phone, tags, opt-ins and custom fields. Pass `id` to update an existing contact.
tag_reviewsChanges dataAdd a `tag` to reviews of business `bid`, either specific `review_ids` or all reviews matching filters such as ratings, sources or dates.

Set up in three steps

1
Pick the app
Create a free PipMCP account and choose Birdeye from the app list.
2
Paste your key
Paste your Birdeye API key from the Birdeye dashboard. If your account does not show one, ask Birdeye support. Keep your business ID (business number) at hand, because Birdeye uses it to pick the location.
3
Add the link to your AI
You get a personal MCP link. Add it to Claude, ChatGPT or Cursor:
1. Click your name, then Settings › Connectors › Add custom connector.
2. Paste your link as the Remote MCP server URL.
3. Switch it on from the + menu in a chat.

Questions

What can the AI do in Birdeye?

The AI can read reviews, review summaries, contacts and their activity, surveys and responses, public questions, listings and locations. It can reply to and tag reviews, answer questions, create, update and delete contacts, check customers in and get review request links.

Does the AI see my Birdeye API key?

No. Your Birdeye API key is encrypted at rest and never shown to the AI. After you save it, it is not shown again, not even to you. The AI only sees the results of the tools it calls.

Can I control what the AI is allowed to do?

Yes. You choose which tools are switched on, so you can start read-only. Review replies and answers can be public, checking a customer in sends them a review request, and deleting a contact is permanent. These can require your approval before they run. Every tool call is logged.

Does it work with ChatGPT?

Yes. In ChatGPT go to Settings › Apps & Connectors › Advanced and turn on Developer mode, then add your PipMCP link. Developer mode needs a paid ChatGPT plan: Plus, Pro, Business or Enterprise. The same link also works in Claude (Settings › Connectors › Add custom connector), Cursor and other MCP clients.

What does it cost?

PipMCP has a free plan with no credit card required. Paid plans bill per completed task. You also need your own Birdeye account.

Does it work with several locations?

Yes. The tools take a business ID, so the AI works on one location per call. For a parent (enterprise) business it can list the child locations to find the right ID.